PRIVACY POLICY & TERMS OF SERVICE

Craig Reynolds Mortgages

Operating under Maventure Mortgage Co. · Brokerage #13556

FSRA License #M24002371

735 Fanshawe Park Rd W #1, London, ON N6G 5B4

Phone: 226-232-7829

Email: [email protected]

Last Updated: 04/28/2026

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PART 1 — PRIVACY POLICY

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1. OVERVIEW

Craig Reynolds Mortgages, operating under Maventure Mortgage

Co. (collectively "we," "us," or "our"), is committed to

protecting your personal information in accordance with the

Personal Information Protection and Electronic Documents Act

(PIPEDA) and applicable Ontario privacy legislation.

This Privacy Policy explains how we collect, use, disclose,

and safeguard your personal information when you visit our

website or engage our mortgage services.

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2. INFORMATION WE COLLECT

We may collect the following personal information:

Contact Information

Name, phone number, email address, and mailing address.

Financial Information

Income, employment status, credit history, debt obligations,

down payment amount, and other information necessary to

assess mortgage eligibility.

Identification Information

Government-issued ID for identity verification purposes as

required under the Mortgage Brokerages, Lenders and

Administrators Act (MBLAA).

Website Usage Information

IP address, browser type, pages visited, and time spent on

our website through standard web analytics tools.

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3. HOW WE COLLECT YOUR INFORMATION

We collect personal information through:

— Web forms on this website (quote requests, contact forms)

— Direct communications by phone, email, or in person

— Third-party referrals

— Publicly available sources where permitted by law

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4. HOW WE USE YOUR INFORMATION

We use your personal information to:

— Assess your mortgage eligibility and present suitable options

— Submit mortgage applications to lenders on your behalf

— Communicate with you about your mortgage file

— Comply with FSRA regulatory requirements and MBLAA obligations

— Send service-related communications and updates

— Send marketing communications where consent has been provided

— Improve our website and services

— Fulfill legal and regulatory obligations

We do not use your personal information for any purpose that

a reasonable person would consider inappropriate.

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5. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

Lenders and Financial Institutions

To submit mortgage applications and obtain approvals on your

behalf. Only the information necessary for each lender's

assessment is shared.

Maventure Mortgage Co.

As our sponsoring brokerage, Maventure Mortgage Co.

(Brokerage #13556) has access to client files as required

for supervision and compliance under FSRA regulations.

Service Providers

Third-party platforms that assist in delivering our services

(e.g., CRM platforms, communication tools) under

confidentiality agreements. These providers are prohibited

from using your information for any purpose other than

providing services to us.

Regulatory Authorities

FSRA and other regulatory bodies where required by law or

regulation.

Legal Requirements

Where disclosure is required by law, court order, or to

protect the rights and safety of our clients or the public.

We do not sell, rent, or trade your personal information to

third parties for their own marketing purposes.

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6. CONSENT

By submitting a form on this website or engaging our

mortgage services, you consent to the collection, use, and

disclosure of your personal information as described in this

Privacy Policy.

You may withdraw consent at any time by contacting us at

[email protected] or 226-232-7829, subject to legal or

contractual restrictions. Please note that withdrawing

consent may limit our ability to provide mortgage services.

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7. MARKETING COMMUNICATIONS (CASL)

We comply with Canada's Anti-Spam Legislation (CASL).

We will only send commercial electronic messages where

express or implied consent has been obtained.

You may unsubscribe from marketing communications at any

time by:

— Replying STOP to any text message

— Clicking the unsubscribe link in any email

— Contacting us directly at [email protected]

Transactional messages related to your active mortgage file

are exempt from CASL unsubscribe requirements.

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8. DATA RETENTION

We retain personal information for as long as necessary to:

— Fulfill the purposes for which it was collected

— Comply with FSRA record-keeping requirements under the MBLAA

— Meet legal and regulatory obligations

Under FSRA regulations, mortgage brokerages are required to

retain client records for a minimum of 6 years. After this

period, information is securely destroyed.

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9. SECURITY

We implement appropriate technical and organizational

measures to protect your personal information against

unauthorized access, disclosure, alteration, or destruction.

Our third-party service providers are required to maintain

equivalent security standards. However, no method of

electronic transmission or storage is 100% secure. We

cannot guarantee absolute security.

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10. YOUR RIGHTS UNDER PIPEDA

You have the right to:

— Access the personal information we hold about you

— Request correction of inaccurate or incomplete information

— Withdraw consent to the use of your information

— File a complaint with the Office of the Privacy

Commissioner of Canada (OPC) at priv.gc.ca

To exercise any of these rights, contact us at:

[email protected] · 226-232-7829

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11. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools (such as

Google Analytics) to understand how visitors use our site.

This information is collected in aggregate and does not

identify individual visitors.

You may disable cookies through your browser settings.

Disabling cookies may affect the functionality of certain

features on our website.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those

sites and encourage you to review their privacy policies

before providing any personal information.

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13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The

"Last Updated" date at the top of this page reflects the

most recent revision. Continued use of our website or

services after any changes constitutes acceptance of the

updated policy.

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14. CONTACT US

For privacy-related questions, concerns, or requests:

Craig Reynolds

Craig Reynolds Mortgages

Operating under Maventure Mortgage Co.

735 Fanshawe Park Rd W #1, London, ON N6G 5B4

Phone: 226-232-7829

Email: [email protected]

You may also contact the Office of the Privacy Commissioner

of Canada at 1-800-282-1376 or priv.gc.ca if you believe

your privacy rights have been violated.

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PART 2 — TERMS OF SERVICE

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1. ACCEPTANCE OF TERMS

By accessing this website or engaging the mortgage services

of Craig Reynolds Mortgages, you agree to be bound by these

Terms of Service. If you do not agree, please do not use

this website or our services.

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2. LICENSING & REGULATORY DISCLOSURE

Craig Reynolds is a licensed Mortgage Agent Level 1

regulated by the Financial Services Regulatory Authority

of Ontario (FSRA).

FSRA License: #M24002371

Sponsoring Brokerage: Maventure Mortgage Co.

Brokerage License: #13556

Craig Reynolds operates under the supervision of Maventure

Mortgage Co. as required under the Mortgage Brokerages,

Lenders and Administrators Act (MBLAA). Maventure Mortgage

Co. carries Errors & Omissions insurance coverage.

You may verify Craig Reynolds' licence at any time at

www.fsra.ca.

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3. NATURE OF SERVICES

Craig Reynolds Mortgages provides mortgage brokering

services including but not limited to:

— Mortgage pre-approvals

— Home purchase mortgage applications

— Mortgage refinancing

— Mortgage renewals

— Alternative and B-lender mortgage solutions

— Construction mortgage financing

All mortgage services are subject to lender approval and

are not guaranteed. Pre-approvals and rate holds are

subject to the terms and conditions of individual lenders

and may expire. Final mortgage approval is at the sole

discretion of the lender.

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4. COMPENSATION DISCLOSURE

In most residential mortgage transactions, Craig Reynolds

is compensated by the lender upon successful mortgage

funding. This compensation does not affect the rate or

terms offered to you by the lender.

In certain transactions — including some alternative

lending and private mortgage arrangements — a broker fee

payable by the client may apply. Any such fee will be

fully disclosed in writing before any application is

submitted or any commitment is made.

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5. INFORMATION ACCURACY

The information provided on this website is for general

informational purposes only and does not constitute

financial, legal, or mortgage advice. Rates, terms, and

program details are subject to change without notice and

may not reflect current lender offerings.

Mortgage calculator results are estimates only and do not

represent a mortgage commitment, pre-approval, or

guarantee of any rate or amount. Actual qualification

amounts and rates depend on individual circumstances and

lender assessment.

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6. NO GUARANTEE OF APPROVAL

Submitting a quote request, completing a pre-approval

application, or engaging Craig Reynolds Mortgages does

not guarantee mortgage approval. All mortgage applications

are subject to full lender underwriting, credit assessment,

property appraisal, and other conditions as required by

the lender.

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7. INTELLECTUAL PROPERTY

All content on this website — including text, graphics,

logos, and images — is the property of Craig Reynolds

Mortgages or its content suppliers and is protected by

applicable copyright and intellectual property laws.

You may not reproduce, distribute, or use any content

from this website without prior written permission.

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8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Craig

Reynolds Mortgages and Maventure Mortgage Co. shall not

be liable for any indirect, incidental, special, or

consequential damages arising from:

— Use of or inability to use this website

— Reliance on information provided on this website

— Mortgage application outcomes or lender decisions

— Third-party actions or services

Our total liability for any claim arising from your use

of our services shall not exceed the amount of any fee

paid by you to Craig Reynolds Mortgages in connection

with the specific service giving rise to the claim.

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9. COMPLAINTS PROCESS

If you have a complaint about our services, please

contact us directly first:

Craig Reynolds

Phone: 226-232-7829

Email: [email protected]

If your complaint is not resolved to your satisfaction,

you may escalate to:

Maventure Mortgage Co. (Principal Broker)

[email protected]

Financial Services Regulatory Authority of Ontario (FSRA)

25 Sheppard Avenue West, Suite 100

Toronto, ON M2N 6S6

www.fsra.ca · 1-800-668-0128

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10. GOVERNING LAW

These Terms of Service are governed by the laws of the

Province of Ontario and the federal laws of Canada

applicable therein. Any disputes shall be subject to

the exclusive jurisdiction of the courts of Ontario.

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11. CHANGES TO TERMS

We reserve the right to modify these Terms of Service

at any time. Changes are effective immediately upon

posting. Continued use of this website or our services

constitutes acceptance of the revised terms.

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12. CONTACT

Craig Reynolds Mortgages

Operating under Maventure Mortgage Co. · Brokerage #13556

735 Fanshawe Park Rd W #1, London, ON N6G 5B4

Phone: 226-232-7829

Email: [email protected]

FSRA License #M24002371 · Verify at fsra.ca